Terms of Service

Effective date: July 21, 2026

Our services

Second Set provides marketing, design, branding, web, systems, automation, and related creative and operational services. The specific scope, deliverables, timeline, and price for any engagement are set out in a separate written proposal or agreement, which takes precedence over these general terms where they differ.

Proposals, fees & payment

Work is quoted either hourly or as a flat project fee, agreed in writing before we begin. Unless a proposal states otherwise:

• Hourly work is billed against the agreed rate and minimum
• Project work may require a deposit before it starts
• Invoices are due within the timeframe noted on the invoice
• Ongoing retainers renew monthly until canceled with reasonable notice

Your responsibilities

To do our best work, we rely on you to provide accurate information, timely feedback, and any content, access, or approvals we need. Delays in these may affect timelines.

Ownership & intellectual property

Once a project is paid in full, final deliverables created specifically for you become yours. We may retain underlying tools, templates, and know-how, and we may display completed work in our portfolio unless you ask us in writing not to. Third-party assets (such as fonts, stock, or software) remain subject to their own licenses.

Revisions & scope

Each proposal notes what’s included. Work beyond the agreed scope may be quoted separately before we proceed.

Confidentiality

We keep your non-public business information confidential and expect the same of you regarding our methods and materials.

Disclaimer of warranties

Our services are provided on a professional-effort basis. We do not guarantee specific business outcomes such as revenue, rankings, or lead volume, as these depend on many factors outside our control. Our website and its content are provided “as is” without warranties of any kind.

Limitation of liability

To the fullest extent permitted by law, Second Set is not liable for indirect, incidental, or consequential damages. Our total liability for any claim relating to an engagement will not exceed the amount you paid us for the work giving rise to the claim.

Termination

Either party may end an engagement with reasonable written notice. You remain responsible for payment for work completed up to the termination date.

Governing law

These terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Changes to these terms

We may update these terms from time to time; the effective date above will reflect the latest version.

Contact us

Questions about these terms? Email hello@secondsethq.com.